Delete Your Account — Axova Go
This page is shown in your language for convenience. The authoritative version of this document is the English version.
Delete from within the app
You can delete your account entirely inside Axova Go — no website visit and no email required.
Open Axova Go, go to Profile → Settings, and tap Delete account. Because drivers sign in by phone number, you will be asked to confirm a code sent by SMS, and then to type DELETE. Deletion is immediate and cannot be undone.
Request deletion by email
If you cannot sign in, email support@axova.io from the address on your account with the subject "Account deletion request — Axova Go". We may ask you to verify ownership before processing the request.
What gets deleted
Your account is removed the moment you confirm, and you are signed out on every device — your name, phone number and sign-in credentials go with it. Your driver profile, your identity and vehicle documents, and any other personal data held about you are deleted or anonymised within 30 days.
What we may retain
We may retain limited records where the law requires it — for example transaction, invoice, and tax records — for the period mandated by applicable Ethiopian financial regulations. Retained records are kept secure and are not used to re-identify you for any other purpose.
Before you delete
Settle any outstanding cash-on-delivery balance and withdraw your wallet balance first. Funds and payouts cannot be recovered once the account is deleted.
Questions
For privacy questions about deletion, contact privacy@axova.io.