Help Center

Open the Axova dashboard to begin. If you cannot complete registration, contact support with the error message and the email address you used. Never share your password or verification codes.

The website’s Start your store link opens the dashboard’s store-creation flow. For help completing setup, tell support your business name and which step is blocking you.

Include the affected Axova app, order reference, what you expected, and what happened. Remove customer payment details before sending screenshots. Detailed order-management instructions are awaiting product-team review.

Identify whether you are a buyer or seller and describe the affected listing or order. Include a reference if available, but do not send payment credentials.

Confirm you are using the intended account email and record any error message. Contact support if access remains blocked. Never send passwords, one-time codes, or recovery codes. Product-specific recovery steps are awaiting product-team review.

Use Contact Support or email support@axova.io. Include the app, device, browser version, time of the issue with timezone, and steps to reproduce it. Redact secrets and personal information from diagnostic material.

Send your business name, account email, and a payment reference where available. Do not send full card numbers, security codes, or bank credentials. Support can help clarify the next steps.

Choose E-Invoicing Technical Support on the contact page. Describe your business, onboarding stage, and the setup assistance you need. Taxpayer and business configuration instructions require product-team review; confirm availability and requirements with support before proceeding.

Include the invoice reference, exact error code, timestamp and timezone, and whether the invoice is generated, pending, rejected, or in an unknown state. Redact taxpayer and customer information. Ask support to confirm the submission state before retrying to avoid duplicates.

Provide the invoice reference, current status, and the reason a correction is needed. Ask support to confirm the applicable workflow before changing or resubmitting the invoice. Cancellation and correction procedures require product-team review; this resource is not tax advice.

Describe the integration, environment, error code, last successful synchronization, and affected time range. Include sanitized request identifiers, never API keys or tokens. API setup, connectivity, and synchronization procedures require product-team review.

Choose E-Invoicing Technical Support and Urgent on the contact page, or email support@axova.io with E-Invoicing incident in the subject. Describe business impact, affected invoices, start time, and a contact person. A dedicated emergency channel and response-time commitments have not been published. This site does not confirm MoR licensing, certification, or official integration.