Delete Your Account — Axova POS
Delete from within the app
You can delete your account entirely inside Axova POS — no website visit and no email required.
Open Axova POS, go to Settings, and tap Delete account. You will be asked to confirm your identity — with your password, or with a code sent to your phone or email — and then to type DELETE. Deletion is immediate and cannot be undone.
Close any open shift first, and let offline sales finish syncing: unsynced sales cannot be recovered once the account is gone.
Request deletion by email
If you cannot sign in, email support@axova.io from the address on your account with the subject "Account deletion request — Axova POS". We may ask you to verify ownership before processing the request.
What gets deleted
Your account is removed the moment you confirm, and you are signed out on every device — your name, contact details and sign-in credentials go with it. Your staff account record and any other personal data held about you are deleted or anonymised within 30 days.
What we may retain
We may retain limited records where the law requires it — for example transaction, invoice, and tax records — for the period mandated by applicable Ethiopian financial regulations. Retained records are kept secure and are not used to re-identify you for any other purpose.
If you own a store
If you are the only owner of a store that still has other members, transfer ownership or remove those members first. The app tells you if this applies to you and names the store.
Questions
For privacy questions about deletion, contact privacy@axova.io.