We're here to help
Axova is built and supported in Ethiopia. Whichever app you use — the Axova dashboard, POS, Market or Go — the same team answers. Write to us and a person replies.
- Hours
- Monday to Saturday, 8:30–18:00 (EAT)
- Reply time
- Within one business day
Find help for your app
Four apps, one account, one support inbox. Each app links to its own privacy policy, terms of service and account deletion page.
Axova
For merchants
Build and run your store: products, orders, payments, payouts and reports, with Oxa AI helping along the way.
Axova POS
For shops and cashiers
Sell face to face. Ring up sales, take cash or card, print or share a receipt, and keep stock in step with your online store.
Axova Market
For shoppers
Shop the Axova marketplace. Browse nearby shops, order what you need, pay securely and follow the delivery to your door.
Axova Go
For couriers
Deliver with Axova. Accept jobs, navigate to pickup and drop-off, confirm handover and track what you earn.
Answers to the questions we get most
If yours isn't here, write to us. We would rather hear from you than leave you stuck.
- I can't sign in
- Use the same phone number or email you signed up with, and check that your device is online. If the code doesn't arrive, wait a minute and request a new one. Still locked out? Email us from the address on the account, or tell us the phone number, and we will restore access.
- Where is my order?
- Open the order in Axova Market to see its live status and follow the courier on the map. Once a courier is assigned you can call them straight from the order screen. If the order is late, wrong or never arrived, email us the order number and we will chase it with the shop.
- A payment failed or was taken twice
- Failed charges are normally released back by your bank within a few days. If money left your account but the order never appeared, email us the order number, the amount and the date, and we will trace the payment and refund anything owed.
- How do I report or block someone?
- In Axova Market, open the menu on any review and choose Report, or block the reviewer so you never see their reviews again. Reports reach our moderation team, which reviews them within 24 hours. Content that breaks our rules is removed and repeat offenders lose their account.
- Plans, invoices and billing
- Your plan, invoices and payment method live under Billing in the Axova dashboard. Upgrades take effect immediately and are prorated; downgrades take effect at the end of your billing cycle. If an invoice looks wrong, send us the invoice number before you pay it.
- How do I delete my account?
- You can delete your account from inside every Axova app — each app's instructions are linked above. Deletion removes your profile and personal data. Records we are legally required to keep, such as tax invoices, are retained for the period Ethiopian law requires.
Write to a real person
Email reaches the whole team and is the fastest way to get an answer. Tell us what happened and we will take it from there.
Write to support- Company
- Solvix Labs PLC · Addis Ababa, Ethiopia
- Languages
- Amharic and English
What to include
- Which app you were using, and your phone model.
- The phone number or email on your account.
- The order, invoice or store number, if there is one.
- A screenshot of the error and what you were doing when it happened.