Delete Your Account — Axova
Delete from within the app
You can delete your account entirely inside Axova — no website visit and no email required.
Sign in at auth.axova.io, go to Settings → Security, and use Delete account in the Danger Zone. You will be asked for your password and to type DELETE. Deletion is immediate and cannot be undone.
You can also delete your account from inside any Axova mobile app — Axova, Axova POS, Axova Market or Axova Go — under that app's settings.
Request deletion by email
If you cannot sign in, email support@axova.io from the address on your account with the subject "Account deletion request — Axova". We may ask you to verify ownership before processing the request.
What gets deleted
Your account is removed the moment you confirm, and you are signed out on every device — your name, contact details, profile and sign-in credentials go with it. Any other personal data held about you elsewhere on Axova is deleted or anonymised within 30 days.
What we may retain
We may retain limited records where the law requires it — for example transaction, invoice, and tax records — for the period mandated by applicable Ethiopian financial regulations. Retained records are kept secure and are not used to re-identify you for any other purpose.
If you own a store
If you are the only owner of a store that still has other members, transfer ownership or remove those members first. The app tells you if this applies to you and names the store.
Questions
For privacy questions about deletion, contact privacy@axova.io.